Customer Survey & Testimonials
Customer Survey Results (independent study)
On a scale of 0 to 100, customers were asked to rate their experience with Hi-Tech Optical. Below are the results ...
RELIABILITY: How reliably do you think this company follows through on its commitments? Score: 96 out of 100
COST: How closely did your final total costs correspond to your expectations at the beginning of the transaction? Score: 94 out of 100
ORDER ACCURACY: How well do you think the product/service delivered matched your order specifications and quantity? Score: 94 out of 100
DELIVERY/TIMELINESS: How satisfied do you feel about the timeliness of the product/service delivery? Score: 94 out of 100
QUALITY: How satisfied do you feel about the quality of the product/service provided by this company? Score: 91 out of 100
BUSINESS RELATIONS: How easy do you think this company is to do business with? Score: 96 out of 100
PERSONNEL: How satisfied do you feel about the attitude, courtesy, and professionalism of this company's staff? Score: 96 out of 100
CUSTOMER SUPPORT: How satisfied do you feel about the customer support you received from this company? Score: 94 out of 100
RESPONSIVENESS: How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction? Score: 94 out of 100
To give you a sample of our commitment to excellence in safety eye care, below are a few testimonials from our customers.
"Hi-Tech focuses on pleasing the customer and demonstrates this commitment in their response to correct any problem, regardless of origination." ~ Automotive Company
"Your mail order program has provided a superior product and great customer service." ~ Power Company
"Hi-Tech...has delivered cost effective, efficient service... I encourage other companies to consider Hi-Tech for their worker eye protection programs." ~ Chemical Company